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Supporting customer operations through structured, responsive, and well-coordinated processes.
Customer Operations Service by CASS serves as the primary interface between Chandra Asri Group and its customers, managing the complete lifecycle from order to cash. The function ensures seamless order processing, accurate invoicing, and proactive customer relationship management. This service also oversees freight billing and ongoing satisfaction measurement to drive continuous service improvement.
Ensuring every customer order is processed accurately and coordinated efficiently for on-time delivery.
Managing billing and payment follow-ups to ensure smooth and steady payment flow.
Building and maintaining strong customer relationships through proactive communication and responsive support.